FAQs

Contact us for FREE Impartial
Advice Now:

0800 86 000 86

1. Will I have to pay a fee if I win my claim?
   If your claim is successful and you’re awarded damages, the other side’s insurance company will normally pay all your solicitor’s costs in addition to the damages, which means that pay nothing. There are some exceptions but your solicitor will be able to explain this fully to you before your claim starts. You will receive 100% of any compensation awarded to you unless there are any exceptions.
   
   
2. Transfer & Cancellations:
   Universal Claims Group gives unconditional rights to you to cancel or transfer the claim within the first fourteen days of signing any agreement contract without the risk of incurring charges. However If you choose to transfer or cancel your claim for personal injury after the first fourteen days of signing any agreement contract which is between you and the appointed solicitor you may run the risk of incurring legal fees, which will be proportionate and reflective of the work done.
   
   
3. How does Universal Claims Group get paid?
   Universal Claims Group is not a claims management company. We are paid by solicitors to advertise their services to accident victims. This service from Universal Claims Group costs you nothing. Your solicitor does not pass on this cost to you.
   
   
4. What if my accident happened some time ago?
   If you are over 18 and your accident happened in the UK you have three years in which to lodge your claim in court. If you are under 18, the three year period starts from your 18th birthday (16th birthday in Scotland).
   
   
5. If my accident happened at work and I make a claim against them, can they dismiss me?
   It is not legally justifiable for your employer to dismiss you for making an accident claim. It could amount to unfair dismissal. Also it's important to remember that your employer is required by law to take out insurance cover against staff accidents.This means that your employer's insurance company will pay your compensation, and not your employer.
   
   
6. How do I know if I am eligible to make a claim?
   You will be eligible if you have suffered an injury physical or psychological which was caused by someone who should have been taking reasonable care for your safety but failed to for example your employer, a fellow workmate or another driver.
   
   
7. How much will I get for certain injuries?
   Injuries affect people in different ways. Some recover quickly, others don't. Injuries are valued by making comparisons with awards in similar cases, and adjusting them as required. There is no fixed tariff because that could work unfairly. Your solicitor will be able to give you some guidelines about what you might expect to receive if you win your claim.